Troubleshooting Tips

 

The webpage is not loading properly
Documents are not loading
Videos load slowly
Videos are Not Appearing
 

The webpage is not loading properly

Be sure you are using the recommended web browsers:

  • Internet Explorer 9.0 & above
  • Firefox 22.0 & above
  • Chrome 25.0 & above
  • Safari 6.0

If you are using a mobile device and are connected mobile network, the issue may be caused by insufficient bandwidth. If you are unable to reload the page, connect to Wi-Fi.

If you are using the above listed browser, try clearing the browser cache.

Step1: From your keyboard press together the Ctrl + Shift keys and now hit Delete key.
Step2: Browser will showcase “Clear All History” pop-up window.
Step3: In the pop-up window, select “Everything”, from the details section, select Cache & Cookies checkbox and hit Clear Now button to clear the browser cache.
Step4: Close & Re-open the browser and start the application.

 

Documents are not loading

The issue may be caused by insufficient bandwidth. If you are connected to the mobile network, it will take some time for a large document to load. Try connecting to Wi-Fi for faster loading.

 

Videos load slowly

The issue may be caused by insufficient bandwidth. If you are connected to the mobile network, it will take some time for a video to load. Try connecting to Wi-Fi for faster loading.

 

Videos are Not Appearing

Videos may not appear on the webpage because of browser restrictions. Click on the appropriate link below and follow the steps to display all content on the site .

 

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